discover how to…

Breakthrough the Communication Barrier Between Providers & Payers

A free, live masterclass for practice managers who want to discover what to say and how to say it, from a position of authority, to get real answers that make sense from payers.


Thursday, February 15, 2024 at 12:00 pm EST

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How much time would it save if you could:

bypass the generic responses &

simplify the denial reconciliation process…

…by merely reframing the question?

You start each week dividing up a list of denials for your team to work. Translation – call each payer and hope to get someone who will explain why a service is denied and what to do to get it paid.

After 30 minutes on hold, 3 transfers, and 5 minutes of verification, your biller finally gets to ask about the denial. Only to have the representative read the same verbiage that’s printed on the Statement Of Remittance (SOR) as the explanation. Huh?

They make a note to call again, then appeal it – getting different versions of the same generic response – for every denial on the list.

Sound familiar?

Let’s cut through all that nonsense!


Here’s How We’ll Improve Your Communication With Payers:

  • Learn to use direct and pointed questions to avoid the generic responses.
  • Discover the value of leveraging your payer contact list.
  • Create a reliable system to get the information you need now that there’s less opportunity to get a real person on the phone.

These are the same strategies I use, daily, to help physicians and hospitals resolve millions of dollars of A/R with commercial payers.

ready to Get Off the Question Hamster Wheel…

…and spending hours trying to get 1 win? Then you should know Tressa Harley.

Practice managers call her when they are drowning in claim denials and at their wits end with commercial health insurers. In addition to developing simple, sustainable ways to maximize provider reimbursement, using 90% strategy + 10% effort, Tressa is the creator of the highly innovative Payer Insights On Demand solution.

When she’s not guiding healthcare administrators through the complex world of payer relations, you can find this Spelman alum crooning along to Anita Baker (in her best shower voice) and always ready to share her knowledge and love of Shar-Peis.

don’t miss out!

Optimize your time using effective communication.


Now, more than ever, it’s time to stop leaving money on the table, create efficiencies in your payer interactions, and turn misunderstandings into clear, effective conversations!