10 Days to VIP

STRATEGICALLY & INTENTIONALLY position your community practice in a way that gets you express, white-glove service from your contracted health insurers.

…in just 10 days…

Pull back the curtain and discover what differentiates providers that routinely get issues promptly reviewed & prioritized vs. those that spend weeks on the first step of simply getting to the right person.

Stand out from the rest of the network & get to the head of the line.

Ready for a servicing upgrade?

join now

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Introducing 10 Days to VIP

Let’s be honest…It’s tough being a small fish in a big pond.

As a community provider, you’re not positioned to compete with the large, national, health systems for a payer’s attention.

When you identify an issue that’s driving a 5 & 6 figure A/R, you can’t afford to let it drag on for months, while someone at the plan is “working on it.”

Leaving you with no idea of how it’s being resolved.

*sigh*

You need the red carpet treatment from payers. With 1 outreach you go to the top of the “to do” pile, get faster resolution that doesn’t require you to chase reps, and most importantly, have your concerns handled with the same level of importance it holds for your practice.

You are a Valued & Impactful Provider and want payers to service your concerns accordingly.

Your all-access pass to resolution on speed dial

VIP service looks like this…

1

Get eyes on your payer concern right away. You’ve already got a lot on your plate and don’t have time to juggle one more thing. It’s an absolute game-changer to know how to delegate it to the payer with a phone call.

2

You feel like your list of impacted claims are being reviewed with a sense of urgency & immediacy. It’s all hands on deck to resolve your problem.

3

Articulate your concerns in a way that allows you & the payer contact to be on the same page from the start. Establish 2-way dialogue, enabling you to set expectations & stay in the loop of what’s going on behind the scenes.

4

Develop a beneficial working relationship and rapport with payer peers, offering you the inside track on changes, get straight answers, and solutions where the payer does the heavy lifting.

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quick reality check…

from a healthcare exec with 20 years in provider servicing:

For each of your payers, you’re 1 in a network of 40,000 providers
To service that volume, network reps must prioritize their daily workload. Those decisions are largely made based on HOW you communicate your concern combined with the established working relationship with your practice.

So you could try to…

Micromanage your concerns with daily calls to your rep (which doesn’t get the issue resolved any faster, but it definitely drains your time & energy), or

Allow your A/R to grow to 6 figures as you split your time juggling competing priorities, or

Choose to STAND OUT – aka become a VIP

In 10 Days to VIP, I’ll guide you through the small, yet highly relevant, subtleties that have the power to elevate your payer experience & make those interactions advantageous for you.

Ask yourself…

how much longer can you…

1

Spend weeks making multiple calls just trying to get to the right person to report your concern, only to be told your group is reassigned to someone else. Now 9 months have passed and all you’ve accomplished is reporting your concern.

2

Feel like it’s a game of wills and you often lose. You don’t have the resources or energy to continue going around and around with payers. Status updates are infrequent, random and have no detail that explains what’s being done to close your issues.

3

Sit in a holding pattern while the payer contact investigates your concern. The associated A/R may not be a lot for them, but it could mean ending the quarter in the red for your practice.

4

Try to keep of all the payer’s personnel and process changes straight. The communications aren’t clear; you wish there was 1 person you could reach out to that will say it plain.

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Your VIP Ticket Includes

10 Simple Steps

day 1

To get things done in the world of provider-payer relations you have to know somebody. You can’t do it alone. In lesson 1, you’ll learn who your “go to”‘ people are to build a better relationship with payers.

day 2

More important than WHAT to say, is HOW to say it. At any given time, your contact is servicing hundreds of issues & providers. I’ll give you the formula to articulate your issue so that your concerns are seen as a priority.

day 3

VIPs don’t spectate, they participate. If your payer concerns get “stuck” for months on end, it’s likely that you’re spectating. Once you discover how to participate, you’ll have a front row seat & stay informed at each step of the resolution process.

day 4

Build an open line of communication & shift the payer relationship, where VIP servicing is your new norm. You’ll begin to establish a pattern of frequent dialogue with your payer contact and see those conversations render actual results.

day 5

With any complex concern, it’s not uncommon to encounter snags & delays. But you can’t sit idly by and allow your A/R to grow, while you’re waiting for someone to figure out how to clear a particular roadblock. This lesson is about getting unstuck, when it’s appropriate to escalate, and how to properly execute the escalation process so you can get back on track.

day 6

Once the original problem is closed, that’s great. But what’s equally as important, is understanding how the issue was created to begin with. I’ll walk you through the questions you need to ask to determine if this was a one-time event. And you’ll discover the strongest tool in your toolbox to mitigate potentially recurring problems.

day 7

Learn to leverage your payer contact to keep you abreast of the myriad of changes and updates – in plain language, not the corporate speak and legalese. Go behind the scenes and get your day-to-day questions answered.

day 8

Complete your list of contacts & bring all the players together so you have a well-rounded team of clinical & non-clinical resources on your call list.

day 9

In this lesson you’ll discover how to keep your concerns moving forward when there’s personnel changes, company reorg, or some other major organizational shift. Get strategies to avoid the associated delays & sail through those sudden payer structural & team changes.

day 10

Now that you’ve experienced VIP servicing, it’s important to maintain it once your issues have been resolved. This lesson covers how to keep the dialogue and the established relationship going so that you always have the inside track.

The details

$197

Single Payment Option

10 audio trainings, delivered daily, each just 10 – 15 minutes
Lifetime access to the recordings
Template to track your servicing progress from payers (delivered with lesson 3)
Access to all program updates & future supplementary content

Yes! I need vip servicing

How do I start listening?

Once you’ve completed your purchase you’ll receive an email from Tressa Harley (via Hello Audio), with the subject ‘Your audio access: 10 Days to VIP’. At the bottom of the email click the button that says Start Listening, where you’ll select your podcast player of choice.

What if I want to listen on more than 1 device?

Understandable, the content is that good! Reach out to us at hello@mdofficeinsights.com so we can reset your link.

Does this work with Spotify, Stitcher, or iHeartRadio?

No. These are subscription apps that do not allow private podcasts that weren’t created on their platform. A list of the available podcast apps for your particular device will appear when you click the Start Listening button in your confirmation email.

When will I have access to all the episodes?

The episodes are released daily, in 24 hour increments, over the course of 10 days. This includes weekends and holidays. If you sign up at 9 a.m. on Friday, the next episode will be available to you on Saturday at 9 a.m. & each day thereafter.