the practice that’s positioned to be paid recognizes –
A/R Resolution is a different ball game when you’ve got decision-makers on speed dial
Let’s be honest…It’s tough being a small fish in a big pond.
As a community provider, you’re not positioned to compete with the large, nationally-recognized, health systems for a payer’s attention.
When you identify an issue that’s driving a 5 & 6 figure A/R, you can’t afford to let it drag on for months, with no idea of how it’s being resolved, while someone at the plan is “working on it.”
*sigh*
You need the red carpet treatment from payers. With 1 outreach you go to the top of the “to do” pile, get faster resolution that doesn’t require you to chase reps, and most importantly, have your concerns handled with the same level of importance it holds for your practice.
Introducing 10 Days to VIP
A 10 day self-study program designed to help you STRATEGICALLY & INTENTIONALLY position your community practice to repeatedly get express, white-glove service from your contracted health insurers.
…in just 10 days…
Pull back the curtain and discover what differentiates providers that routinely get issues promptly reviewed & prioritized vs. those that spend weeks on the first step of simply getting to the right person.
Stand out from the rest of the network & get to the head of the line.
your servicing upgrade starts here
Secure VIP-Level Servicing For Your Practice
10 simple steps
1: It’s Who You Know
To get things done in the world of provider-payer relations you have to know somebody. You can’t do it alone. In lesson 1, you’ll learn who your “go to”‘ people are to build a better relationship with payers.
2: Clear the Communication Bottleneck
More important than WHAT to say, is HOW to say it. At any given time, your contact is servicing hundreds of issues & providers. I’ll give you the formula to articulate your issue so that your concerns are seen as a priority.
3. Participate, Don’t Spectate
VIPs don’t spectate, they participate. If your payer concerns get “stuck” for months on end, it’s likely that you’re spectating. Once you discover how to participate, you’ll have a front row seat & stay informed at each step of the resolution process.
4: Moves to Make VIP Your New Normal
Build an open line of communication & shift the payer relationship, where VIP servicing is your new norm. You’ll begin to establish a pattern of frequent dialogue with your payer contact and see those conversations render actual results.
5: Sail Through Escalations & Delays
With any complex concern, it’s not uncommon to encounter snags & delays. But you can’t sit idly by and allow your A/R to grow, while you’re waiting for someone to figure out how to clear a particular roadblock. This lesson is about getting unstuck, when it’s appropriate to escalate, and how to properly execute the escalation process so you can get back on track.
6. Get To The Root Of The Issue
Once the original problem is closed, that’s great. But what’s equally as important, is understanding how the issue was created to begin with. I’ll walk you through the questions you need to ask to determine if this was a one-time event. And you’ll discover the strongest tool in your toolbox to mitigate potentially recurring problems.
7: Navigating Payer Changes
Learn to leverage your payer contact to keep you abreast of the myriad of changes and updates – in plain language, not the corporate speak and legalese. Go behind the scenes and get your day-to-day questions answered.
8: Solidify Your Support Team
Complete your list of contacts & bring all the players together so you have a well-rounded team of clinical & non-clinical resources on your call list.
9. What To Do When The Players Change
In this lesson you’ll discover how to keep your concerns moving forward when there’s personnel changes, company reorg, or some other major organizational shift. Get strategies to avoid the associated delays & sail through those sudden payer structural & team changes.
10. Once a VIP, Always A VIP
Now that you’ve experienced VIP servicing, it’s important to maintain it once your issues have been resolved. This lesson covers how to keep the dialogue and the established relationship going so that you always have the inside track.
VIP treatment means…
1
Eyes on your concerns right away. You’ve already got a lot on your plate and don’t have time to juggle one more thing. It’s an absolute game-changer to know how to delegate issues to the payer in 1 step.
2
Your list of impacted claims reviewed with a sense of urgency & immediacy. It’s all hands on deck addressing your concerns.
3
2-way dialogue, enabling you to set expectations & stay in the loop of what’s going on behind the scenes, allowing you & the payer contact to be on the same page from the start.
4
A beneficial working relationship and rapport with the payer, offering you the inside track on changes, straight answers, and solutions where the payer does the heavy lifting.
How It Looks Today
Overwhelmed. Being Pulled in Multiple Directions. Spending Too Much Time Just Trying To Get Through To The Right Person. Aggravated & Hoping This 1 Payer Issue Doesn’t Turn Into A Full-Time Job.
The Perks In 10 Days
Working smarter, not harder. Momentum. Unbothered & energetically Prepared to handle whatever payer challenge arises today. making It Look Easy and co-workers asking, “Let Us In On your secret?”
quick reality check…
From a healthcare exec with 2 decades in provider servicing:
- For each of your payers, you’re 1 in a network of 40,000 providers
- To service that volume, network reps must prioritize their daily workload. Those decisions are largely made based on HOW you communicate your concern combined with the established working relationship with your practice.
So you could try to…
Micromanage your concerns with daily calls to your rep (which doesn’t get the issue resolved any faster, but it definitely drains your time & energy), or
Allow your A/R to grow to 6 figures as you split your time juggling competing priorities, or
Choose to STAND OUT – aka – become a VIP
Ask yourself…
how much longer can you…
1
Spend weeks making multiple calls just trying to get to the right person to report your concern, only to be told your group is reassigned to someone else. Now 9 months have passed and all you’ve accomplished is reporting your concern.
2
Feel like it’s a game of wills and you often lose. You don’t have the resources or energy to continue going around and around with payers. Status updates are infrequent, random and have no detail that explains what’s being done to close your issues.
3
Sit in a holding pattern while the payer contact investigates your concern. The associated A/R may not be a lot for them, but it could mean ending the quarter in the red for your practice.
4
Try to keep of all the payer’s personnel and process changes straight. The communications aren’t clear; you wish there was 1 person you could reach out to that will say it plain.
You are a Valued & Impactful Provider and want payers to service your concerns accordingly. 10 Days to VIP makes this a reality.
The details
$397
Single Payment Option
10 podcast trainings, delivered daily, each just 10 – 15 minutes
Lifetime access to the recordings
Template to track your servicing progress from payers (delivered with lesson 3)
Access to all program updates & future supplementary content